Refund Policy

Effective Date: 09/05/2025

At Velveco Prime, we value your trust and want you to be completely satisfied with your purchase. This Refund & Return Policy explains how refunds, returns, and exchanges are handled when you shop with us on Velveco.co.in.

1. Eligibility for Returns

We accept returns under the following conditions:

The product is damaged, defective, or incorrect upon delivery.
The product is unused, unopened, and in its original packaging.
A return request is made within 7 days of delivery.

Note: Due to hygiene and safety reasons, opened or partially used tissue paper products cannot be returned.

2. Non-Returnable Items

Opened or used tissue paper packs.
Items purchased on final sale or clearance.
Products damaged due to customer mishandling.

3. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7–10 business days.
Refunds will be issued to your original payment method (credit/debit card, UPI, wallet, etc.).

4. Exchanges

If you receive a damaged or defective product, we may offer a replacement instead of a refund, based on your preference and product availability.

5. Shipping Costs

If the return is due to our error (wrong item, damaged, or defective), we will cover the return shipping charges.
If the return is for any other reason, the customer will be responsible for shipping costs.

6. How to Initiate a Return

To request a return, please contact us with your order details:

📧 Email: Info@Velveco.co.in
📞 Phone: +91 97790 93067

Our team will guide you through the return process.

7. Cancellation Policy

Orders can be cancelled within 12 hours of purchase if they have not yet been shipped.
Once shipped, cancellations are not possible, and the standard return policy will apply.

8. Contact Us

For any questions about refunds or returns, reach us at: